General Terms | PRAGUE EXPERT

General terms and conditions for guided tours and other tourist services

These general terms and conditions govern the relationships between provider and customer in provision of guided tours and other tourist services, unless agreed otherwise.

Definition of terms

Provider:
Travel agency David Šeda – PRAGUE EXPERT, V Kapslovně 2770/1, 130 00 Praha 3, Czech Republic, business ID: 86641085, e-mail: info@pragueexpert.com, phone: +420 776 100 006

Customer:
A customer is an entity who entered into a guided tour or other tourist service contract with the provider.

Guided tour:
A guided tour refers to the services of a guide including inherent transport services.

Other tourist services:
Other tourist services include each individual tourist services with the exception of the guided tour, and the combinations of the tourist services neither being a tour nor associated with the tourist service.

Formation of the Contract
1. The provider organizes guided tours and other tourist services (hereinafter referred to as “Services”).
2. The Service Provision Contract (hereinafter referred to as “Contract”) is concluded:
  - for bids available from the Provider’s website effective upon completion of the online reservation process. The Provider shall confirm conclusion of the Contract by sending a note to the Customer’s contact e-mail address;
  - for tailored bids, a specific bid shall be arranged by the Provider based on the Customer’s demand to be sent to the Customer’s contact e-mail address, and the Contract is concluded at the moment of clear expression of the Customer’s willingness to consume the services quoted by the Provider.
Price of the Services and payment terms and conditions
1. The price of a service in CZK is available from the website. The services are free for children under 2; a child price applies to children under 11. Final price is displayed to the Customer in the course of the online reservation process before the Contract is concluded. In the course of the reservation process, the Customer may opt for some of the available payment methods.
2. Regarding the tailored bids, the Provider shall inform the Customer about final price of the services under the quotation sent to the Customer’s contact e-mail address. Unless agreed otherwise, an proforma invoice shall be sent by the Provider to the Customer upon conclusion of the Contract. The invoice is due within 14 days of delivery thereof to the Customer. Final invoice shall be sent to the Customer upon provision of the Service.
3. For international wire transfer, the price of the Service shall be regarded as paid only after crediting the whole sum to the Provider’s bank account. The Customer shall configure parameters of the wire transfer not to reduce the amount being transferred during the transfer. Upon request, the Provider shall inform the Customer about the amount due denominated in currency selected by the Customer. Identical rules of payment apply to the Provider as well.
Properties of the Services

Unless agreed otherwise, the following rules apply to the Services:

Picking up at reception or concierge of most hotels in Prague (with the exception of the hotels at Prague Airport) is for free for all tours.
Picking up at a hotel is not a part of the tour and not included in duration of the tour.
Time and place agreed must be respected. Missed pick up due to breach of the picking up conditions creates no ground for return of money.
Tour leave time is not equal to the Customer’s hotel pick up time.
The specified pick up time at hotel depends on traffic situation in Prague and location of the hotel. Potential delay in picking up at hotel creates no ground for any refund.
The Customers accommodated at walking distance from the point of leave shall be picked up at hotel by the Provider’s employee to accompany the Customers to the point of leave on foot.
Return back to hotel (with the exception of the hotels at Prague Airport) is for free for the “Prague by Night – Dinner Cruise” tour. All special requests for transport back to the place of accommodation must be raised before the tour starts.
The tours end in the centre of Prague.
All day tours are guaranteed in English and German. Additional languages are available upon request.

Cancellation terms and conditions
1. The Customer may withdraw from the Contract without being obliged to pay the cancellation fee not earlier than 24 hours before the Service starts. Should the Customer withdraw from the Contract, the Provider shall refund the money without undue delay, however, not later than 14 days of the withdrawal.
2. Any later withdrawal creates the ground for charging 100% of the price of the Service.
3. Should the Customer do not withdraw from the Service but do not consume the ordered Services at time agreed, this situation shall be regarded as cancellation of the Service at the moment of planned start, and 100% of the price of the Service is charged.
Change to and cancellation of provision of the Service
1. Changes to the programme and prices of the Services due to unforeseen changes to opening hours of visited buildings or traffic jams are reserved.
2. Should no service may be provided, in particular due to force majeure event, the Provider shall cancel provision of the Service, inform the Customer immediately thereof, and return the sum already paid in full not later than 14 days of cancellation.
3. Similarly, procedure applies in case the Customer paid for the Service before confirmation thereof by the Provider, and no Service was provided.
Assignment of rights and obligations

The Provider shall have right to assign rights and obligations resulting from the contractual relationship to a third party.

Obligations of the Customer
1. The Customer shall not separate from the group throughout provision of the Service and obey instructions of the guide. Separation from the group and suspension of use of the Service is not the reason for refunds.
2. The Customer must make his/her best to avoid forgetting his/her belongings in buses, on ships, or in visited buildings. The Provider accepts no liability for these belongings.
Rules for complaints
1. Should a service be defective, the Customer must submit a complaint to the Provider without undue delay, best immediately after completion of use of the Services in the presence of the guide and Provider’s representative at the cash office.
2. The Provider shall confirm receipt of the complaint to the Customer. The Provider shall decide the legitimacy of the complaint and claims of the Customer without undue delay, not later than 30 days, and sends their decision to the Customer’s
Final provisions
1. Matters not stipulated explicitly herein shall be governed by the Czech laws, in particular applicable provisions of Act No. 89/2012 Coll., as amended.
2. Any disputes resulting from the Contract may be settled by the Customer in an extrajudicial manner through Česká obchodní inspekce, registered office Štěpánská 567/15, 120 00 Praha 2, www.coi.cz.
3. Czech laws and relevant competent Czech courts are the courts of the jurisdiction.
4. Czech version shall prevail in case of differences between language versions of these terms and conditions.

The present general terms and conditions shall be valid and effective for contracts concluded after 1 January 2019.